Frequently Asked Questions
About Feng Office
General information of what Feng Office lets you do.
Using Feng Office
Specific questions on how to use Feng Office.
Questions regarding how Feng Office makes sure that your information is always secure.
Free Community Edition section
In this section you will find FAQs for the free downloaded Community Edition for users that have no subscription plan with Feng Office
Did you install your Feng Office installation, or know who installed it?
I don’t know who installed my Feng Office
If you didn’t install your Feng Office and don’t know who installed your Feng Office either, you are welcome to contact us through this form. Our support team will ask you some relevant questions and guide you through the best process for you to get support.
I didn’t install our Feng Office, but I know who installed Feng Office
If you know the person who installed your Feng Office, ask them how they installed the system and read the section below.
I installed my Feng Office
If you installed your Feng Office, did you:
1. Use an automatic installation service provided by your hosting company?
2. Download the free Community Edition from the Feng Office Website or Sourceforge?
3. Purchase a supported Edition on the Feng Office Website?
Unless explicitly stated otherwise by your hosting company, Options 1 and 2 do not provide personalized support from the Feng Office team, as those are unsupported, free-downloaded Community Edition installations.
When you install a Community Edition without contracting a support plan, Feng Office is not responsible in any way for the support of that installation.
If you are using your Feng Office for important business operations in your organization, we highly recommend that you contract official support with Feng Office. You can contract support for your Feng Office installation here.
If you are still uncertain whether or not your Feng Office installation has a support plan with us, please contact us through this form. Our support team will help you determine the support status of your installation and guide you through the best process for you to get support.