Frequently Asked Questions

About Feng Office

General information of what Feng Office lets you do.

Can I install the Feng Office Professional Edition in my server?
Is Feng Office compatible with mobile devices?
What are Feng Office Editions?
Can I access all the information of a Customer or Project?
Can I share the information with other people?
Can I see a summary of all the activities?
Does Feng Office support multiple languages?
Does Feng Office have an Email Client?
Can you make custom changes to my Feng Office?
Does Feng Office have a Gantt Chart?
Does Feng Office have a Ticketing System module?
Can I add custom properties or fields?
Am I elegible for a discount?

Using Feng Office

Specific questions on how to use Feng Office.

I forgot my password
How do I manage permissions?
How do I add new users?
How do I create a time report?
How do I filter tasks?
Can I assign tasks to multiple users?
What happens when I delete a user?
How can I use billing?
What happens when I delete something?
How do I upload several documents at once?
How can I activate or remove menu tabs and modules?
Can I customize the system so that it looks more like my organization?
Can I edit documents online?
How do I set up task dependencies?
How do I change the timezone?
I received a winmail.dat file in my Feng email client
This file is generated by Outlook Express. It is a very rare format that most email clients do not understand and receive as winmail.dat instead of receiving the attachments. Outlook does understand them since it is the one program generating them.
For more information about why did it get generated, and how to avoid these, you can find further information here: http://email.about.com/od/outlooktips/qt/Prevent_Winmail_dat_Attachments_from_Being_Sent_in_Outlook.htm
 
Please note that chances are some of your clients or providers also receive your emails with this format and may not be able to open them correctly, so it would be wise to change your Outlook settings if possible.
 
In these cases one of the most popular applications is  http://www.winmaildat.com/, but there are many others around which may help in these cases.
 
Also, according to our investigations, Gmail may comprehend and correctly receive some of these winmail.dat files, but not absolutely all of them, so it is not just a "Feng Office issue".
In this other article you may find an application to install to ThunderBird (a very popular mail client, even more than Outlook) which may open some of these files, but not all of them since they are created by Microsoft closed standards:
How do I clear my browsers cache?

Security

 Questions regarding how Feng Office makes sure that your information is always secure.

Which are the risks I am exposed to in case of any damages in your servers?
What is the level of confidentiality you offer like?
Are your backups safe?

Free Community Edition section

In this section you will find FAQs for the free downloaded Community Edition for users that have no subscription plan with Feng Office

I think I found a bug on Feng Office Community Edition. How do I report it?
I have a problem with my (free downloaded) Community Edition installation. Can you help?
But I am helping you! I am reporting you a bug! You have to help me!


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