Frequently Asked Questions

About Feng Office

General information of what Feng Office lets you do.

Can I install the Feng Office Professional Edition in my server?
Is Feng Office compatible with mobile devices?
What are Feng Office Editions?
Can I access all the information of a Customer or Project?
Can I share the information with other people?
Can I see a summary of all the activities?
Does Feng Office support multiple languages?
Does Feng Office have an Email Client?
Can you make custom changes to my Feng Office?
Does Feng Office have a Gantt Chart?
Does Feng Office have a Ticketing System module?
Can I add custom properties or fields?
Am I elegible for a discount?

Using Feng Office

Specific questions on how to use Feng Office.

I forgot my password
How do I manage permissions?
How do I add new users?
How do I create a time report?
How do I filter tasks?
Can I assign tasks to multiple users?
What happens when I delete a user?
How can I use billing?
How do I upload several documents at once?
What happens when I delete something?
How can I activate or remove menu tabs and modules?
Can I customize the system so that it looks more like my organization?
Can I edit documents online?
How do I set up task dependencies?
How do I change the timezone?
I received a winmail.dat file in my Feng email client
How do I clear my browsers cache?

Security

 Questions regarding how Feng Office makes sure that your information is always secure.

Which are the risks I am exposed to in case of any damages in your servers?
What is the level of confidentiality you offer like?
Are your backups safe?

Free Community Edition section

In this section you will find FAQs for the free downloaded Community Edition for users that have no subscription plan with Feng Office

I think I found a bug on Feng Office Community Edition. How do I report it?
Can you help us with our Community Edition installation?
How do I know if my Feng Office installation has a support contract with Feng Office?
But I am helping you! I am reporting a bug to you. You have to help me now!

We appreciate bug reports. And we try to resolve bugs as soon as possible. However, please understand that in order to build the product the developers and the support team should focus on either fixing general bugs, or providing support to paid customers (the ones that make Feng Office possible), such as we have explained in earlier FAQs in this section.

 

Bug reports for the Community Edition are managed through the public issue tracker, here, and we also appreciate if you could try reproducing the very same issue in our free trials. If you cannot reproduce the issue there, experience has shown us that chances are it is a misconfiguration on your installation, in which case we would suggest contracting a subscription plan to have it solved fast. If the issue is not urgent to you, your installation is not for critical operations, or you want to solve the issue yourself, you may look for further information in our Wiki or in the Forums.

 

It is not responsible for the health of the project to provide free-personalized support as this would lead to lack of financial support for our team members. If they can't make a living working on the project they would need to look for other jobs and therefore abandoning and dooming Feng Office, and neither would it be fair for those who do pay for this service.

 

Thank you for your understanding!



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