Frequently Asked Questions

About Feng Office

General information of what Feng Office lets you do.

Can I install the Feng Office Professional Edition in my server?
Is Feng Office compatible with mobile devices?
What are Feng Office Editions?
Can I access all the information of a Customer or Project?
Can I share the information with other people?
Can I see a summary of all the activities?
Does Feng Office support multiple languages?
Does Feng Office have an Email Client?
Can you make custom changes to my Feng Office?
Does Feng Office have a Gantt Chart?
Does Feng Office have a Ticketing System module?

We currently have an internal Ticketing System for our clients.
However, if you are looking for a way to have your own system for your clients:

 

1- You can set up a mail client within Feng Office.
2- Then when you receive an email requesting for support, there is an option to create a task from that email. You may then assign the task to a colleague.
3- If you would like to, you may also add users for your clients and provide them with access to these tasks, so that your colleagues can ask for feedback through the comments.
4- This way the client would also get notified on the updates and could also reply back as a comment.
 
If you are currently looking for something more customized and sophisticated, we may work on a proper ticketing system for you and your company.
You may reach us here for this matter.
Can I add custom properties or fields?
Am I elegible for a discount?

Using Feng Office

Specific questions on how to use Feng Office.

I forgot my password
How do I manage permissions?
How do I add new users?
How do I create a time report?
How do I filter tasks?
Can I assign tasks to multiple users?
What happens when I delete a user?
How can I use billing?
What happens when I delete something?
How do I upload several documents at once?
How can I activate or remove menu tabs and modules?
Can I customize the system so that it looks more like my organization?
Can I edit documents online?
How do I set up task dependencies?
How do I change the timezone?
I received a winmail.dat file in my Feng email client
How do I clear my browsers cache?

Security

 Questions regarding how Feng Office makes sure that your information is always secure.

Which are the risks I am exposed to in case of any damages in your servers?
What is the level of confidentiality you offer like?
Are your backups safe?

Free Community Edition section

In this section you will find FAQs for the free downloaded Community Edition for users that have no subscription plan with Feng Office

I think I found a bug on Feng Office Community Edition. How do I report it?
I have a problem with my (free downloaded) Community Edition installation. Can you help?
But I am helping you! I am reporting you a bug! You have to help me!


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