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E-Mails

Feng Office can act as a web mail client for its users, and this is really useful as you will then be able to share your emails with your colleagues without actually having to forward them.

What happens in case you are not available in your office, but your colleagues need to make sure of certain emails? In case you have classified your incoming and outgoing emails into the right Project, Client, Folder or Workspace - as long as your colleagues have reading access over the emails there - they will be able to read it and know what is going on.

Another useful thing to have along this module are the Email Rules, which are real time saver!

Note: E-mail integration module relies on the users mail server. The service provided is for downloading e-mail into Feng Office, classifying it, and integrating it within Feng Office system and DataBase. This means you need to possess an email account before setting it up within Feng Office.

List view

The following picture will show the toolbar used to manage emails within Feng Office, and you may find further information about its actions below.

Most used actions:

  • New: Creates a new e-mail message.
  • Check mails: Manually checks all the e-mail accounts where the users have permissions for new messages.

Note:In case you are subscribed to Feng Sky or Feng OnSite services, the emails will be automatically checked every certain amount of minutes.

Accounts:

  • Add Email account: Lets you add an e-mail account.
  • Edit account: Lets you edit an existing e-mail account - as long as you have permissions -

Email boxes:

  • Inbox: Shows e-mail messages that have been received.
  • Sent: Shows e-mail messages that have been sent.
  • Draft: Shows e-mail messages that have been saved as a draft (and not sent yet).
  • Junk: Shows e-mail messages that have been recieved and considered as junk.
  • Outbox: Shows e-mail messages that have yet to be sent.

Deleting & Archiving:

  • Move to trash: Moves the currently selected e-mail messages to the trash.
  • Archive: Archives the currently selected e-mail messages.

Mark as:

  • Mark as read: Marks the selected e-mail messages as read.
  • Mark as unread: Marks the selected e-mail messages as unread.

Email Rules

Filtering

Filter By State:

  • View all: All e-mails will be listed, whether they have been read or not.
  • Read: Only read e-mails will be shown.
  • Unread: Only unread e-mails will be shown.

Filter By Classification:

  • View all: All e-mails will be listed, whether they have been classified or not.
  • Classified: Only classified e-mails will be shown.
  • Unclassified: Only unclassified e-mails will be shown.

Filter By Account:

  • View all: E-mails from all accounts will be shown (you need to have the right reading permissions)
  • [Account Name]: You will be able to select on of your own email accounts to filter the e-mail messages by it.

New email

In order to send a new email within Feng Office, you have to make sure that the logged user has at least one e-mail account of his own or permissions within other e-mail account.

In case the user has multiple email accounts, the user can select from which account sending the email message through the From option. By default, the selected email account will be the one he set as default account.

Adding or editing e-mail accounts

Adding an e-mail account to Feng Office is similar to adding an e-mail account to your desktop mail client (i.e. Thunderbird, Outlook, Apple Mail). You basically have to enter your e-mail address, the mail server addresses (POP3/IMAP and SMTP), your login details, and encryption settings.

Lets see how to do this step by step:

Initial Settings

Account name: Name used to identify the email account within Feng Office.

Email Address: Your email address.

Incoming Settings

Account ID: Your email address or username for the server.

Password: Your email account password.

Server address: The address to your POP3/IMAP email server.

Connection Method:

  1. IMAP: When selected, you will then have to click on Fetch IMAP folders to select the boxes where you will be looking for emails. Please note that Feng Office currently does not support full IMAP synchronization as to marking an email as read in one place will mark it as read on the other. It just uses it as a connection method, and the emails are downloaded to Feng Office.
  2. POP3

Use SSL: If you email server requires SSL encryption, please enable this option.

Delete emails from server: In case you would like to delete the emails from your Mail Server and keep them exclusively within Feng Office, you should enable this option, and select an amount of days. For instance, if you select 5, emails older than 5 days ago will be automatically deleted from your email server.

Autoclassify to workspace: You may select a client, project, folder, workspace, or even a tag, where to classify the emails by default if you wish to. In case you do this, any other user with access to the client, project, folder or workspace in question will be able to read all of your incoming emails. If you wish not to do this, you may select nothing and emails will be unclassified, and only you will be able to read them until you reclassify them. Otherwise, you may select a specific folder or workspace for you where to keep the emails.

Outgoing Settings

SMTP Server: The address to your SMTP email server.

SMTP Server Port: The port required to connect to the SMTP server.

SMTP Server Authentication:

  1. Use incoming: use the same username/email address and password as your incoming settings
  2. No authentication: in case it does not require it
  3. Input SMTP username and password: you will be prompted to add the username and password

Secure Connection:

  1. SSL
  2. None
  3. TLS

Personal Settings

Sender Name: The name that will appear when you send emails.

Default Account: Enable this option if this is going to be the main account for the logged user.

Signature: Signature to be used by default for the logged user and this email account.

Account Permissions

When enabling the Account Permissions section above (like in the screenshot from this section), you will be able to manage the permissions for this email account. This means you can share it with other users in different ways:

  1. No access: The user will not have access to the email account
  2. Can read/write emails: The user will be able to read and write emails related to/from this account. In this case the user will also be able to edit it and set up his own Personal Settings for the account.
  3. Can read/write emails and edit account: Same as below, but the user will also be able to change the email account settings

Deleting e-mail accounts

You can delete an existing e-mail account at any time. To do so, open the account settings form and click the “Delete mail account” button:

An alert dialogue will then ask you to confirm this action and gives you the option to delete any existing e-mails of that account as well:

In case you choose to delete all of the emails, it may take a while to process depending on the amount of emails you have there, so please be patient.

Detail view

Screenshot to be added...

Actions

  • Reply: Click here to make a reply forwarded to the e-mail account where the e-mail message comes from. You may add more e-mail accounts as recipients if you would like to do so.
  • Reply to all: Click here to make a reply forwarded to every single e-mail account which have been contacted, plus the e-mail account where the e-mail message comes from. You may add/remove e-mail accounts as recipients if you would like to do so.
  • Forward: Click here to forward the e-mail message you have recieved to anyone you want.
  • Move to trash: Lets you move this e-mail message to the trash.
  • Print view: Displays a printable version of this e-mail message and calls the print command.
  • Classify: Allows to assign this e-mail message to a certain workspace (classify).
  • Archive: Lets you archive this e-mail message into the Archived Objetcs folder.
  • Report as Spam: Moves this e-mail message to the Junk folder. Not Spam: Moves this e-mail message to its previous folder.
  • Mark as unread: Marks this e-mail message as an unread one. Mark as read: Marks this e-mail message as a read one.
  • Download e-mail: Allows you to download the e-mail message to your computer.
  • View History: Lets you read the e-mail message's history.

Properties

  • Subscribers: People who are subscribed to this e-mail message. Clicking on a subscriber name takes you to the corresponding user profile.
  • Created by: Users who recieved this e-mail message. Clicking on this users name takes you to the corresponding user profile.

E-mail and documents

Moving e-mails with attachments into a workspace will place these attachments into the document area.

E-mail Attachment

When composing an email, you may send any of the following:

  1. files uploaded to Feng Office
  2. files from your computer

Feng Office also provides with the possibility of sending a link to the file instead of actually sending it over, which makes it faster, but in that case the other user needs to log in to Feng Office to see the file in question (and have permissions wherever it is classified at). By default this option is disabled. In case the receiving user does not count with a Feng Office account, a new one will be created for him automatically, and he would only have permissions to the file. But again, he would have to log in to the system. If you would like to make use of this, you have to disable the Attach contents option, right next to the attachment.

FAQ

Why do several received emails are classified as Spam?

By default the spam filter is rather high, so many emails may get into the Junk or Spam folder.

In order to decrease this level, you should do the following:

  1. Click on your name (top right corner)
  2. Go to Account
  3. Click on Edit preferences on your right
  4. Get to Email options
  5. Look for the option named Maximum spam level allowed and lower its value (may be to 4 or 5.. depending on your needs).
  6. Save the changes

Encryption

Does Feng Office support SSL/TLS encryption?

Yes, for incoming (POP3/IMAP) and for outgoing (SMTP) mails.1)

Does Feng Office support GPG encryption?

Not at this time (Feng Office 1.5).

Protocols

Does Feng Office support POP3?

Yes.

Does Feng Office support IMAP?

Yes.(Since Feng Office 1.2)

IMAP Support

Feng Office IMAP client does “sync” with the server but not in the complete sense:

  • From 1.7.1 version onwards, Feng Office IMAP client sends a copy to your IMAP server whenever you send an e-mail IF you have set your email account (in Feng Office) correctly. In order to do this, when adding/editing your account, you should change the “Sent Mails Synchronization Settings” (this feature will only be available if your Feng Office administrator enables such option at the Admin Panel).
  • If you already have an IMAP e-mail account, and you wish to synchronize your old sent e-mail messages with your IMAP server, you can do it by asking your Feng office Administrator to synchronize it through Administration>Email Accounts and then clicking on “Sync”. Or you may do it yourself through adding this line in the browser after the root:
    public/tools/mailsyncscript.php?email=[email]&username=[username]
    where [email] stands for your e-mail account, and [username] stands for your Feng Office username.
    Note: Sent e-mails synchronization may take a long time if you have sent many e-mail messages before and would like to synchronize them with your server.
  • If mails were trashed in FengOffice they are still downloaded as new mail when connecting from a different mail client, and vice versa (i.e. deleting a mail from a different mail client does not cause the OpenGoo mail client to also reflect the removed email).

3rd party webmail services

Does Feng Office support Gmail?

Yes. To set up Feng Office with your Gmail account please make sure that the desired protocol (POP3 or IMAP) is activated in your Gmail account's settings. On the same page you will find a link that brings you to a page in Gmail help with information about how to configure your email client.

Make sure that your FireWall or any other security setting is not blocking the SSL connections as many users have experienced issues with this before.

Does Feng Office support Hotmail?

Yes. You may receive your Hotmail account e-mails, however, you will not be able to send any e-mail message at all unless you subscribe to their services to enable this option.

1) Since Feng Office 1.2

Discussion

PLEASE NOTE: Comments to the wiki should only contain suggestions and questions that help us to improve the manual (and not the software). These comments will be deleted as soon as the information has been integrated into the manual.

Posts that do not contribute to the DOCUMENTATION of the project will be DELETED.

Ask QUESTIONS on the product here.
Report BUGS here.
Propose NEW FEATURES here.


Martin Sauter, 2009-10-12 09:17

PLEASE NOTE: Comments to the wiki should only contain suggestions and questions that help us to improve the manual (and not the software). These comments will be deleted as soon as the information has been integrated into the manual. To ask questions about OpenGoo and propose new features, please use our forum.

Marek Schmidt, 2009-11-01 10:15

Please add a note in this wiki that the IMAP client of opengoo (1.6beta) does not copy sent and draft to the IMAP server. They are stored opengoo-internally. This can have serious implications in case one wants to access the email account with a different client.

Marcos Saiz, 2010-08-30 15:54

1.7.1 copies sent emails to IMAP server

Francois van Lille, 2009-11-09 21:47

Further to Marek Schmidt's comment above, I have found that the IMAP client (1.5.3) does not “sync” with the server in the true sense but only downloads new mails. Therefore if mails were trashed in OpenGoo they are still downloaded as new mail when connecting from a different mail client, and vice versa (i.e. deleting a mail from a different mail client does not cause the OpenGoo mail client to also reflect the removed email). Haven't had a chance to upgrade to the new beta versions, but the release notes don't indicate any change in this regard…

Francois van Lille, 2009-11-09 21:51

…meant to add that I have found with GMail (IMAP) your sent messages DO show up (contrary to Marek's more general finding above) when using other mail clients, provided you send your mail through the GMail SMTP servers…

alec, 2009-11-11 13:57

No chapter regarding the attachments in email.

It seems that you cannot send an attached document when sending an email from opengoo. Indeed, the document is not sent and only a link to the document is provided to the recipient.

Marcos Saiz, 2010-08-30 15:53

This has changed and works as described in the content.

debbie, 2010-05-27 21:45

How can you forward an email; I do not see a forward button.

Justinas, 2010-08-30 11:53

Please specify if there is a way to create a shared (e.g. company`s) account.

Marcos Saiz, 2010-08-30 15:37

To create a shared company account (i.e. sales@myCo.com ) you should configure it as a regular account and auto-classify all incoming email to a given workspace (i.e. “Sales Email” Workspace). All users with permissions on the “Sales Email” workspace will be able to see all emails received from that account.

Joel Theodore, 2010-09-23 03:44

This is correct, however all users with permission to that workspace can not use that email address for outgoing emails. They can view, however there is no permission setting for them to respond.

manuel oliveira, 2010-10-21 15:05

hi!

I wonder how I put an automatic signature in email.

I can only put text. How do I place an image (logo )????

Francisco Ponce de León, 2010-10-29 14:14

Hello Manuel,you would have to use html code in order to do that

peggy, 2010-11-16 14:59

how do i create additional folders to assign various emails to?

Francisco Ponce de León, 2010-11-30 09:36

Right now you can do that by classifying emails to the different workspaces as we still do not count with such feature. However, if you would like to have it soon and would like to sponsor it, please contact sales@fengoffice.com

Softigation, 2010-12-12 17:04

what is the reason why you do not support hotmail?

Francisco Ponce de León, 2010-12-22 15:08

That is because of how their system is designed to be used, which cannot be set up anywhere just like that.

Lino, 2011-02-09 11:39

Hi Guys,

fisrt I would like to say CONGRATULATIONS TO YOU TEAM for this Suite .. very simple & helpfull Good Job !

My issue right now is , that I have a teamwork with 10 members and it needs to centralize the email comunication trhought only an email account using the email TAB/funcionality, e.g.: team1@fg.com . But in the system any email account must be alocated to one member..

How Could We config that account for all without to do it for each member manually ?

Thanks in advance

Francisco Ponce de León, 2011-02-16 15:29

Hi Lino, it is great to know you have liked Feng Office!

In order to do what you mention, when you set up an email account you may notice there is a tab named 'Account permissions'.. In there you may choose which users are able to use that email account and if they also are able to edit it or not

Best regards!

Neil Klepeis, 2011-02-18 17:03

Greetings, Awesome software!

I have everything working except for the automatic classification of email attachments to the Documents section of a given workspace. I don't see info on how to turn on or off this features in the above docs. Currently it doesn't work for me. (version 1.7.3.1)

My understanding from the stated email feature “E-mail attachments are automatically stored as Documents” was that “out-of-the-box” Feng Office would automatically process all incoming emails for a given workspace and place attachments into the workspace Documents tab.

Perhaps info on how to turn on or off this feature could be added to the docs above – unless I misunderstand somehow.

Thanks again for a great program (and Open Source too)! –Neil

Corey Meeks, 2011-03-19 18:18

My small architecture firm has been using Feng office for about 6 months. On the plus side, we really like the filing system and how you can link any item and have it filed to a project. On the downside, we have been struggling with the imap email client. We have been getting use to make sure we tell feng to check for new messages, but if someone hasn't been on in some time and has not check their mail. Feng will only retrieve 10 messages. You have to keep clicking on check mail to get it to update properly. Has anyone else come across this problem?

Francisco Ponce de León, 2011-03-21 12:47

If you are a Feng Office subscriber, feel free to contact support@fengoffice.com for further details, otherwise, do read this thread completely: http://forums.fengoffice.com/index.php?topic=4760.0

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e-mails.txt · Last modified: 2013-02-27 18:06 (external edit)
 
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