Frequently Asked Questions

About Feng Office

General information of what Feng Office lets you do.

Can I install the Feng Office Professional Edition in my server?
Is Feng Office compatible with mobile devices?
What are Feng Office Editions?
Can I access all the information of a Customer or Project?
Can I share the information with other people?
Can I see a summary of all the activities?
Does Feng Office support multiple languages?
Does Feng Office have an Email Client?
Can you make custom changes to my Feng Office?
Does Feng Office have a Gantt Chart?
Does Feng Office have a Ticketing System module?
Can I add custom properties or fields?
Am I elegible for a discount?

Using Feng Office

Specific questions on how to use Feng Office.

I forgot my password
How do I manage permissions?
How do I add new users?
How do I create a time report?
How do I filter tasks?
Can I assign tasks to multiple users?
What happens when I delete a user?
How can I use billing?
How do I upload several documents at once?
What happens when I delete something?
How can I activate or remove menu tabs and modules?
Can I customize the system so that it looks more like my organization?
Can I edit documents online?
How do I set up task dependencies?
How do I change the timezone?
I received a winmail.dat file in my Feng email client
How do I clear my browsers cache?

Security

 Questions regarding how Feng Office makes sure that your information is always secure.

Which are the risks I am exposed to in case of any damages in your servers?

Feng Office is based on an architecture designed so that if one server fails, the other one is prepared to maintain the operation of the application.

 

The company manages its facilities in the world's largest data centers, designed and audited to provide maximum security and confidentiality. Over 100,000 company servers around the world make use of this platform that specializes in providing network infrastructure, servers and redundant connection, and scalable, proactive monitoring, intrusion detection system and hackers, firewalls and encrypted passwords.

 

These instalations have a 24/7 365 monitoring system, alternative power systems, redundant cooling systems and advanced mechanism for fire control.

 

Feng Office possesses a 24/7 monitoring system for hardware and software that ensures identification of deviations prior to any failure of normal operation. Also, we update the database software with the latest security patches.

 

The access to these data centers possesses security mechanisms and video surveillance to control any physical access to servers.

What is the level of confidentiality you offer like?
Are your backups safe?

Free Community Edition section

In this section you will find FAQs for the free downloaded Community Edition for users that have no subscription plan with Feng Office

I think I found a bug on Feng Office Community Edition. How do I report it?
Can you help us with our Community Edition installation?
How do I know if my Feng Office installation has a support contract with Feng Office?
But I am helping you! I am reporting a bug to you. You have to help me now!


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