Archive for the ‘Service’ Category

Feng Office GDPR compliance

Tuesday, September 25th, 2018. By: Conrado Vina

Several clients have been asking us about GDPR – whether or not we comply – and what changes have we made to our processes and our policies.

Short answer is: yes, we do comply with REGULATION 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (aka: GDPR).

 

What has Feng Office changed to comply with GDPR?

Practically nothing. Feng Office has always regarded the protection of personal (or, more broadly, private) information as a core principal on everything we do. Both our Website and the installations of Feng Office that we host through Feng Sky collect the minimum possible personally identifiable information. When data processing is necessary, all processing is done with the upmost care and respect of privacy and integrity of data.

Feng Office is in the business of developing and providing a data processing platform, helping its clients be more efficient and more secure. We are not in the business of processing anyone’s personal data. It has always been stated on our Terms of Service that we do not process nor resell our users data in any way. The information that you trust with us stays with us.

The little personally identifiable data we collect (Name, email, and phone numbers) are collected with the sole purposes of either providing a response to a contact request, an inquiry, a trial request, notifying of system and feature changes, providing our services, or were provided as a reference of a potential interest in doing business.

If required for supporting the work of our clients, permission to access any other type of data is explicitly requested.

We explicitly added to our Terms of Services and Security and Privacy Policies the required statements and policies for GDPR compliance.

Everything back at normal

Tuesday, August 6th, 2013. By: Conrado Vina

 
Whew!
 
What a crazy weekend we had.
 
Thanks again for all Feng Sky clients for your patience and understanding on the DNS issue.
 
Just to clarify a few things:

All Feng Sky data is redundant… in different geographical locations!

 
We never brag much about this, but we have developed a very robust system to protect our client’s data integrity.
 
The day when you sign up to a paid Feng Sky account, an automatic process starts making backups of all your Data; on a separate location.
 
We do this with all Databases and files.
 
Plus, we back up to a third location every weekend.
 
So it would take a very large-global-disaster to affect your Feng Office data. If that ever happens… we are willing to bet we will be having bigger issues than our Feng Office accounts (No earth = no teamwork).

Feng Office doesn’t use Bluehost for hosting

 
Many years ago we bought the www.FengOffice.com domain from Bluehost, and we use Bluehost (DNS) Name Servers. Bluehost is our registrar (The company that sold us our Domain Name).
 
Feng Office uses Dedicated servers only, as it is a system that frequently requires a lot of processing power. That is why we don’t recommend hosting on shared hosting services (unless it is a very simple and non-critical installation).
 
We are working with Bluehost to prevent dependency on a single Data Center for their DNS.
 
While we hope to get a positive response, we are taking measures to provide for a better mitigation plan if BOTH Name Servers fail.
 
Nerdy FYI: DNS protocol calls for a Primary and a Secondary Name Server. It makes sense to have each of those servers in different Data Centers.

Sunday issue affecting a smaller number of clients was us

 
To top the Friday issue, we had an incident with one of our servers this Sunday.
 
This only affected one of our servers and for approximately 4 hours in total.
 
But we understand the frustration of the clients affected by this second downtime.
 
We have already migrated most of the installations relying on that server and will hopefully finish with all before the end this week.

Again: Thank you!

 
We want to say it one more time:
 
Thank you for your understanding! We know s**t happens… but it isn’t fair that it should happen so often!
 
All the time while we were suffering with this issue we received almost nothing but support and patience from our clients.
 
We are proud of you, and very grateful for your continuous choice.
 
We promise to keep learning and to keep on improving not only the system, and not only our customer service, but more importantly the wonderful relationships we have gained.
 
Sincerely,
 
Conrado Vina, on behalf of everyone at the Feng Office team.
 

Mobile access Beta now available for Professional Edition Users

Tuesday, December 11th, 2012. By: Conrado Vina

We are proud to finally announce the long awaited Feng Office Mobile Access Module.

We will be sending invites to all Professional Edition Users (Both Feng Sky and Feng Onsite) who have already signed up for beta testing the Mobile Access Module.

This first version (Version 1.0-Beta) provides an easy access to all your Feng Office Clients, Projects, Worksapces, Tasks and Notes, allowing the ordering and filtering of tasks by assignee, Client, and date.

If you are a Professional Edition user, haven’t received an e-mail invite yet, and would like to sign up for the beta testing program, please submit a support ticket and your account executive will enroll you on the program.

Comment on availability for the Community Edition

This first version has been developed based on the ‘Clients and Projects’ dimension of the Professional Edition, so it is currently available for the Professional Edition only.

We are already working on a Community Edition compatible module, but there is no Estimated Date of Release yet.

Comment on Pricing

We will make the Mobile Access Module free of charge for the following three months while we work on its best pricing model.