Archive for the ‘Service’ Category

Feng Office COVID-19 updates

Thursday, March 19th, 2020. By: Conrado Vina

Feng Office is currently experiencing NO disruptions to service

Feng Office is experiencing no disruptions to service and continuing its normal operations.

The nature of our business has allowed us to operate seamlessly so far through this global crisis with no disruption to our hosting, development, support or sales operations. We are a distributed team with existing processes in place to allow all of our team members to work remotely as needed for extended periods of time. Internally, we rely on Feng Office to run our business, collaborate and communicate and our software was designed from the ground up to support teams working over the internet, whether located in the same office or distributed across the globe.

As with most everyone, our main concern is for the safety of our employees and customers. We are carefully monitoring the situation via the World Health Organization, CDC and other government organizations and are working with our partners (most notably, our datacenter providers) to ensure that plans are in place to mitigate any potential issues as they arise. Our employees are practicing social distancing and other recommended measures and we’re excited to see some of our customers sharing details that they are doing the same.

As a technology company that is trusted with our customers most critical operations and data, we take this responsibility extremely seriously. Since we also rely on Feng Office to run our business, ensuring that the application is running and available over the internet is critical to our success.

We will be providing additional updates as the situation evolves but appreciate the trust and support of our customers and the dedication of our employees during a difficult and uncertain time.

Stay safe,

Conrado Via

Feng Office GDPR compliance

Tuesday, September 25th, 2018. By: Conrado Vina

Several clients have been asking us about GDPR – whether or not we comply – and what changes have we made to our processes and our policies.

Short answer is: yes, we do comply with REGULATION 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data (aka: GDPR).

 

What has Feng Office changed to comply with GDPR?

Practically nothing. Feng Office has always regarded the protection of personal (or, more broadly, private) information as a core principal on everything we do. Both our Website and the installations of Feng Office that we host through Feng Sky collect the minimum possible personally identifiable information. When data processing is necessary, all processing is done with the upmost care and respect of privacy and integrity of data.

Feng Office is in the business of developing and providing a data processing platform, helping its clients be more efficient and more secure. We are not in the business of processing anyone’s personal data. It has always been stated on our Terms of Service that we do not process nor resell our users data in any way. The information that you trust with us stays with us.

The little personally identifiable data we collect (Name, email, and phone numbers) are collected with the sole purposes of either providing a response to a contact request, an inquiry, a trial request, notifying of system and feature changes, providing our services, or were provided as a reference of a potential interest in doing business.

If required for supporting the work of our clients, permission to access any other type of data is explicitly requested.

We explicitly added to our Terms of Services and Security and Privacy Policies the required statements and policies for GDPR compliance.

Everything back at normal

Tuesday, August 6th, 2013. By: Conrado Vina

 
Whew!
 
What a crazy weekend we had.
 
Thanks again for all Feng Sky clients for your patience and understanding on the DNS issue.
 
Just to clarify a few things:

All Feng Sky data is redundant… in different geographical locations!

 
We never brag much about this, but we have developed a very robust system to protect our client’s data integrity.
 
The day when you sign up to a paid Feng Sky account, an automatic process starts making backups of all your Data; on a separate location.
 
We do this with all Databases and files.
 
Plus, we back up to a third location every weekend.
 
So it would take a very large-global-disaster to affect your Feng Office data. If that ever happens… we are willing to bet we will be having bigger issues than our Feng Office accounts (No earth = no teamwork).

Feng Office doesn’t use Bluehost for hosting

 
Many years ago we bought the www.FengOffice.com domain from Bluehost, and we use Bluehost (DNS) Name Servers. Bluehost is our registrar (The company that sold us our Domain Name).
 
Feng Office uses Dedicated servers only, as it is a system that frequently requires a lot of processing power. That is why we don’t recommend hosting on shared hosting services (unless it is a very simple and non-critical installation).
 
We are working with Bluehost to prevent dependency on a single Data Center for their DNS.
 
While we hope to get a positive response, we are taking measures to provide for a better mitigation plan if BOTH Name Servers fail.
 
Nerdy FYI: DNS protocol calls for a Primary and a Secondary Name Server. It makes sense to have each of those servers in different Data Centers.

Sunday issue affecting a smaller number of clients was us

 
To top the Friday issue, we had an incident with one of our servers this Sunday.
 
This only affected one of our servers and for approximately 4 hours in total.
 
But we understand the frustration of the clients affected by this second downtime.
 
We have already migrated most of the installations relying on that server and will hopefully finish with all before the end this week.

Again: Thank you!

 
We want to say it one more time:
 
Thank you for your understanding! We know s**t happens… but it isn’t fair that it should happen so often!
 
All the time while we were suffering with this issue we received almost nothing but support and patience from our clients.
 
We are proud of you, and very grateful for your continuous choice.
 
We promise to keep learning and to keep on improving not only the system, and not only our customer service, but more importantly the wonderful relationships we have gained.
 
Sincerely,
 
Conrado Vina, on behalf of everyone at the Feng Office team.