Services

We leverage our extensive experience working with different firms, a library of best practices, and our passionate customer success team to ensure the transition goes smoothly for you and your company. We understand how challenging change can be for you and your team – and how important it is – so we take the time to make sure it’s done right and you get off on the right foot. To learn more about how we can make the transition to our software easy or our implementation pricing, please contact us. Our staged approach to implementation ensures that we plan and execute at a pace that makes the most sense for you.

Our stages include:

Kickoff

The starting point for all our implementations is a clear understanding of your business goals. We meet with your team to outline your success criteria. This serves as our guide to ensure each step we take is in support of your goals and measures of success.

Plan

We take our learnings and develop a plan for the configuration and setup of your system and migration of any data.

Implementation

We create all users, set up and configure the system based on the plan, and implement any software integrations (e.g. Quickbooks).

Migration

We take the existing users, projects, and financial data and migrate it to your Feng Office installation.

Personalized and personal – our training services are optimized around helping you get the most out of your software. A key part of any new software is making sure the team knows how to use it to its full potential. Knowing that even positive change can be difficult for many, we focus our energy on helping people learn the way that meets their needs. To learn more about how our flexible training programs we can make the transition to our software easy for you and your team, please contact us. Our staged approach to implementation ensures that we plan and execute at a pace that makes the most sense for you.

We provide a range of resources:

Planning

Customized training plans to ensure the team receives the type of training that works best for them.

Self-service

An online knowledge base that’s accessible 24/7.

Your success is important to us! We know you’ve chosen to do business with us because you believe we can help your business succeed – and we take this to heart. Our support team is dedicated to making sure you get the most from our software and that issues are resolved quickly! To learn more about how our flexible training programs we can make the transition to our software easy for you and your team, please contact us. You can be confident that we’ll be there for you when you need us!

Our Support Offerings Include:

Knowledge Base

Each client has access to a customized knowledgebase so users and project managers can get answers to their questions quickly.

Fast Response Times

We pride ourselves on being able to address your issues quickly and will be there whenever you need us.

Often the catalyst to adopting new software is the realization that the business isn’t running optimally. Perhaps you overrun a project or are just frustrated with the time it takes to accomplish certain tasks. Taking the time to work with a knowledgeable partner can avoid these issues and improve the success of your software implementation. Each company is different and it takes experience to realize the benefits of best practices and process improvement. If you’d like to learn more about how we can help you, please contact us. Our consulting team has extensive experience helping consulting firms and services organizations improve their operations and bottom line. We can help you answer key strategic and tactical questions to improve your business.

Areas that we can help:

Efficiency

How do I adopt more formal project management methodologies and tools? How can I optimize my operations?

Leadership

How do I more effectively develop my consultants into project managers? Do I hire external project managers from large companies or promote from within?