Everything back at normal

08/06/2013

 
Whew!
 
What a crazy weekend we had.
 
Thanks again for all Feng Sky clients for your patience and understanding on the DNS issue.
 
Just to clarify a few things:

All Feng Sky data is redundant… in different geographical locations!

 
We never brag much about this, but we have developed a very robust system to protect our client’s data integrity.
 
The day when you sign up to a paid Feng Sky account, an automatic process starts making backups of all your Data; on a separate location.
 
We do this with all Databases and files.
 
Plus, we back up to a third location every weekend.
 
So it would take a very large-global-disaster to affect your Feng Office data. If that ever happens… we are willing to bet we will be having bigger issues than our Feng Office accounts (No earth = no teamwork).

Feng Office doesn’t use Bluehost for hosting

 
Many years ago we bought the www.FengOffice.com domain from Bluehost, and we use Bluehost (DNS) Name Servers. Bluehost is our registrar (The company that sold us our Domain Name).
 
Feng Office uses Dedicated servers only, as it is a system that frequently requires a lot of processing power. That is why we don’t recommend hosting on shared hosting services (unless it is a very simple and non-critical installation).
 
We are working with Bluehost to prevent dependency on a single Data Center for their DNS.
 
While we hope to get a positive response, we are taking measures to provide for a better mitigation plan if BOTH Name Servers fail.
 
Nerdy FYI: DNS protocol calls for a Primary and a Secondary Name Server. It makes sense to have each of those servers in different Data Centers.

Sunday issue affecting a smaller number of clients was us

 
To top the Friday issue, we had an incident with one of our servers this Sunday.
 
This only affected one of our servers and for approximately 4 hours in total.
 
But we understand the frustration of the clients affected by this second downtime.
 
We have already migrated most of the installations relying on that server and will hopefully finish with all before the end this week.

Again: Thank you!

 
We want to say it one more time:
 
Thank you for your understanding! We know s**t happens… but it isn’t fair that it should happen so often!
 
All the time while we were suffering with this issue we received almost nothing but support and patience from our clients.
 
We are proud of you, and very grateful for your continuous choice.
 
We promise to keep learning and to keep on improving not only the system, and not only our customer service, but more importantly the wonderful relationships we have gained.
 
Sincerely,
 
Conrado Vina, on behalf of everyone at the Feng Office team.
 

Mobile access Beta now available for Professional Edition Users

12/11/2012


We are proud to finally announce the long awaited Feng Office Mobile Access Module.

We will be sending invites to all Professional Edition Users (Both Feng Sky and Feng Onsite) who have already signed up for beta testing the Mobile Access Module.

This first version (Version 1.0-Beta) provides an easy access to all your Feng Office Clients, Projects, Worksapces, Tasks and Notes, allowing the ordering and filtering of tasks by assignee, Client, and date.

If you are a Professional Edition user, haven’t received an e-mail invite yet, and would like to sign up for the beta testing program, please submit a support ticket and your account executive will enroll you on the program.

Comment on availability for the Community Edition


This first version has been developed based on the ‘Clients and Projects’ dimension of the Professional Edition, so it is currently available for the Professional Edition only.

We are already working on a Community Edition compatible module, but there is no Estimated Date of Release yet.

Comment on Pricing


We will make the Mobile Access Module free of charge for the following three months while we work on its best pricing model.

Downtime, slowdowns, and backups.

12/04/2012


Dear Feng Sky clients,

We have been exceptionally quiet at the website this past three weeks. Let us explain why:

On the 7th of November, 2012, we had an issue with one of our core servers (in summary, it broke down). So for the first time in 5 years we had to recover installations from daily backups.

While we were happy that we could recover most information, some clients did lose hours of input data.

The issues affected 26 clients, all of whom have been contacted directly to explain the situation and to work with them on managing the incident.

It was also very comforting to receive such a positive and supportive response from so many of you. We want to extend a big thank you from everyone at Feng Office for your understanding and support. We are proud to work for you.

We work constantly on improving our systems and be prepared to respond to this incidents without users even noticing it. But this time, this was not the case.

Since this incident, Feng Office took it as top priority to further improve our backups system. Our goal is to have almost real-time backups. In the mean time, this past two weeks we worked around the clock to migrate everyone to a new backup system that is making 5 times as many backups (5 backups per day). This, in turn, generated overload in some servers.

That has also affected our response times for support tickets during the past weeks.

We are very sorry for the inconveniences. We are doing our best to prevent any of these issues in the future.

We will follow up on this subject with an update on the next backup-system improvements

Again, to all affected clients, please excuse us for the inconveniences and the uncommon delays on our response times.

Thank you,

Conrado Vina
CEO
The Feng Office Team