Small and Medium sized Businesses (SMBs) that provide professional services exchange lots of documents through email. Consequently it is very difficult for them to organize, find and analyze all the information they create. This is specially true when their options are limited to using an email client.
Collaboration Platforms are powerful tools that improve management and internal communication. These tools represent an opportunity for SMBs, allowing them to avoid the difficulties of excessive exchange of documents through email.
These platforms allow customers to access their information without time constraints and eliminating the need of an account executive intervention. This benefit was one of the most important according to Feng Office’s latest research called “Efficiency and Competitiveness in Professional Services SMBs”.